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Electronic Commerce

How do I return an item?

Before returning, any products please call us at 949-230-2228 to get proper authorization.

Returns can be made within 30 days of our invoice date. We suggest that you use a traceable carrier that can provide proof of delivery. Sparkle Haven is not responsible for items returned that are lost or damaged in transit. Original merchandise must be returned and received by Sparkle Haven before refunds can be processed. When your return is received, we will issue a refund to your credit card for the value of the merchandise returned. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect.

Ship All Returns To:
Sparkle Haven
Attention: Web Returns Department
31001 Via Errecarte
San Juan Capistrano, CA 92675

Status of Return:

Once we receive your return, we credit the appropriate account within 7-14 days. You will receive an email notifying you that your return has been processed and the proper account is credited.

What is your Exchange Policy?

All exchanges must be made with 14 days of the invoice date. If you would like to exchange an item for a different size or color please call us at 949-230-2228 before returning any products.

Please note: Orders received by 12:00 Noon (Pacific Time) Monday-Friday will generally ship the same day.

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